Gamston Lock

09.03.2025

Brogan was very nice and gave us excellent service.

08.03.2025

I was very disappointed with the service here I felt discriminated. I went into the reception bar there was one person ahead of me and the lady at the till was sorting out the customer at ahead of me. As I waited another staff member came round Tracey she ask who was next a couple other customers came up she ask who’s next I was the only black person there I said I’m next and put my heads up she ignored me. She then started to served the other customers ,which I didn’t take too personal. The lady that was behind the till finish serving the customer ahead of me and then ask me how she could help. I said I would like to check in ,please. She said oh it’s the next side Tracey does the checking in, Tracey was at the checking desk looking for something. I went over she did not acknowledge me whatsoever. She then walk away back to the bar and proceed to serve the customers behind the bar a fair few of them walk up during this period . I waited patiently she came back after serving everyone at the bar ,which again she was the only one that could check me in. Another staff member came up to the bar to help serve the rest of the customers. I stood at the check in desk along with another customer behind me. After about 7-12 minutes of waiting she came over no apology for the wait just are you check in. I said, yes. She check me in pretty quickly during the process of checking in I had to sign a form, signature and nationality. I signed and put my nationality I was then told because I’m not a British citizen I have to proved a idea ,which I said okay to. I then stated I’ve stayed at several hotels why do I need to provide a ID here her response “because you’re not a UK national you have to prove a ID”. I said why? She responded “you just do”. I said I’ve stayed at serval hotels and this has never been a thing as I’m not moving it or signing a tenancy agreement it’s a one night stay. She did not respond. Tracey then started to copy my ID without asking my permission. I ask why are you copying my ID she said because we have to send it off. I said send it off to who? She didn’t not respond. So I was then thinking this makes no sense as she didn’t provide no explanation for copying my ID I understand seeing it to make sure I am who I say I am ,but copying my ID without my permission are pre warning me no explanation again. I was very annoyed and it ruined my stay at the hotel. I was going to a work event and my Indian manager also, said he felt ignored by staff members. It’s fair to say I’ll never stay at this hotel again they don’t even have an iron in the rooms terrible service by staff members Tracey/Tracy.

08.03.2025

I was staying in the hotel part of the business. I was greeted with a warm welcome, informed about everything from how to get to the hotel part, to being able to come to the pub for drinks and food. Once I had gotten to the hotel and ended up having a nap, I made my way back down to the pub. I was asked if I had any allergies, and I have intolerances to gluten and dairy. So I was give them gluten free menu and informed that if I go on to the website I can filter out dairy as well to help me out with what to order. All the staff were very helpful and helped me with the intolerances that I have. After spending the night I came down from breakfast as well. Again I was very happy with the amount that I was helped with my intolerances. I was even informed that the sausages are gluten free, which is a plus. Even though the staff looked busy on both occasions they managed to help me out and accommodate me and my intolerances very well, so thank you so much for that.

06.03.2025

Went to Gamston Lock with a friend and the waiter accidentally spilled a pint of beer on me. Completely understand accidents can happen. I asked if there is any chance I could get a few chicken strips/a bowl of chips to make up for clothes being drenched and he asked manager. To which the manager said no, just think that given I've had a drink chucked on me that a small gesture like that would've been welcome.

05.03.2025

Lovely food, pleasent staff. Sunday lunch but still able to order off the main menu

17.02.2024

We have been here on many occasions for meals for 2, 4 or 6 and never been disappointed. We chose therefore to book an area here for a family 70th birthday for 20 on a Saturday evening. All the staff are extremely hard working, very professional and friendly - nothing was too much trouble. Andrew was brilliant and did so much to assist before and during the meal to ensure that the evening went well. The food was chosen from the new menu and everyone has praised the choice and quality and the service. No complaints whatsoever. I can highly recommend!

01.03.2025

We cannot comment on the food, because we didn't get served!! Our experience was absolutely disgraceful. we were sat at a table then ignored for more than 20 minutes, whilst the waitress served a never ending stream of people at the bar. She kept looking over, but not once did she they to get someone else to serve us, apologise, or attempt to come over. We weren't offered a drink or even asked what we would like to eat. Perhaps we should have joined the queue at the bar, which leaves you asking the question, why do you take bookings and not have the staff to cover them??? We left and went elsewhere and will not be going back...

28.02.2025

Lovely dinner , fast service

26.02.2025

Called in for a meeting. Lovely Guiness Zero in a friendly atmosphere

25.02.2025

Lovely food, staff and atmosphere 😊😊

24.02.2025

Well worth a visit

22.02.2025

Saturday night - 02/'25. Very busy. Not too noisy. Atmosphere score reduced due to large party of ~Scummers~ people celebrating a baby reveal .. with several tag playing ,football with a ballooning rug rats. No manners,not polite .. Food was very good. Had the Fillet steak & mini beef + Malbec pie. The only criticism would be that the menu stated roast potatoes & In my head that meant roasts like a Sunday roast ..but these were more like roasted Parmentier style cubed spuds. Well cooked + rosemary + garlic . Veg was well cooked , fresh ,nice taste. Served separate. Overall a very nice meal . Jury is still out as to whether it's worth £23.50 though ! - 😄. Staff were young, professional ,hard working , pleasant & very helpful.. Recommended.

22.02.2025

Very nice Pub with friendly staff

22.02.2025

Reception was really friendly and we were chuffed to end up at the Karaoke night with CJ. I would recommend another few vegetable sides and another vegetarian meal in the pub. They were very good about allergens snd really friendly. The room was lovely and a comfy bed. Tv didn't work very well.

06.02.2024

Good food and helpful service

19.02.2025

Nice overall experience food great atmosphere great quite slow on the end of service for the bill struggle to find staff and was overcharged for my bill they charged me individually on the 3 course meal rather then the set price

19.02.2025

I was pleasantly surprised at how nice this was. Food to good / hearty and service excellent!

17.02.2025

Pleasant Sunday lunch

17.02.2025

Beef in Sunday lunch rather chewy and tasteless

17.02.2025

This is a great venue where I often have an offsite catch-up with team members and a spot of lovely lunch. Staff are always accommodating, helping to find an appropriate spot where we can converse easily. Food is great, good value deals with plenty of variety.

17.02.2025

We were welcomed to the restaurant and selected from the menu, which can be tricky with fussy children. Our youngest wanted a burger, but did not want cheese. I considered ordering from the table using the QR code, but found I could not specify requests. Therefore I ordered at the bar and requested no cheese on the burger. Unfortunately it came with cheese. The other 3 dishes were good, except the naan bread with the Thai curry was dry; the poppadum was nice and crispy though. The drinks and desert were good. Table service was efficient and friendly.

16.02.2025

Good food and service. Great atmosphere